We will offer virtual classes until it is deemed safe to hold face-to-face singing classes in enclosed classrooms. The Melody Train reserves the right and discretion to decide when it is safe to reopen its doors, and what data to use to make this decision in addition to following any city, county or state ordinances. If face-to-face classes are in session, and face-to-face classes need to be suspended, our classes will automatically move to a virtual format. We unfortunately cannot offer refunds for missed classes, or for classes that started in one format and then moved to another one. However, whenever possible, we will make the effort to continue virtual classes alongside any live classes, for as long as necessary, as well as for peace of mind and to contribute towards a healthy learning environment for our community.
Our virtual sing-alongs and similar classes now run on a monthly tuition system that prorates weekly classes, charging only the weeks of active classes during each month. Please see our holiday list for any dates that we are not teaching or are closed. We do not refund classes missed by students. If you wish to withdraw, let us know in writing and in advance of your next charge so we can cancel it for you, BEFORE it charges (email is fine). We cannot unfortunately refund unused classes--you may however, invite a friend to use the classes that you will not attend, if you let us know in writing, so we know the names and ages of those children attending before their first class. If you are experiencing financial hardship, or there is an emergency situation that impedes you to attend classes that you have payed for, please let us know, we strive to be fair, honest, and help our families to our best abilities.
We will offer Kindermusik previews for a $12 fee (except preview week, or when we advertise free previews). Missed previews, and previews with same-day cancellations cannot be refunded. After attending a preview, preview fees are not reversed, or refunded, but rather are credited to any upcoming tuition bill on your Melody Train account.
The Melody Train reserves the right to cancel a Kindermusik class if the minimum amount of enrollment has not been met. We will refund tuition based on the number of classes already attended, enrollment price paid, and similar classes already available for enrollment.
Gift cards are redeemable all year, and can be used to pay for any tuition balance that you hold with our studio, they are not redeemable for cash. They never expire, and will be taken as long as we are open for business, with classes available for enrollment. They can be transferable with approval from our studio office.
For private lessons, the full balance of tuition is due the first of the month. A late fee of $25 will be assessed to any past-due balances on the 10th of the month, unless parents communicate to the office the nature of any current difficulties (i.e. changes work status, economic hardship, or a family emergency etc...).
Same-day cancellation of a private lesson will result in a full lesson charge, cancellation 24 hours before a private lesson may be rescheduled at the discretion and availability of the school.
The Melody Train LLC
3806 Stevens Creek Boulevard
San Jose, CA 95117